Tirana International Airport Nene Tereza serves as Albania's main aviation gateway, connecting the capital to destinations across Europe and beyond. Located approximately 17 kilometers northwest of central Tirana in Rinas, the airport operates a single modern terminal handling all passenger traffic. Whether you need assistance with flights, lost items, or general inquiries, multiple contact channels stand ready to help.
General Airport Information
The airport operates 24 hours a day, seven days a week. Information desks in the terminal provide assistance during all operating hours. Staff members speak Albanian, English, Italian, and Greek, covering the languages most commonly used by passengers traveling through Tirana.
Customer Service and Information
The airport's information desks sit prominently in both the departures and arrivals areas. Staff answer questions about flights, terminal facilities, ground transportation, and general travel inquiries. You'll find them near the main entrance in the departures hall and immediately after customs in the arrivals area.
Information Desk Hours
Information counters operate continuously throughout the day and night. During peak travel hours (typically 5:00 AM to 11:00 PM), multiple staff members handle passenger inquiries. Late-night and early-morning shifts maintain reduced staffing but remain fully operational for arriving and departing passengers.
Information Desk: +355 4 2381 800
Call Center: +355 69 70 81 800
Email Inquiries: [email protected]
Website: www.tirana-airport.com
Response Time: Email replies typically arrive within 24-48 hours on business days
Lost and Found Office
Misplaced items happen despite travelers' best efforts. The Lost and Found Office collects forgotten belongings from throughout the terminal, security checkpoints, boarding gates, and aircraft. Common recovered items include phones, tablets, laptops, chargers, documents, wallets, keys, clothing, and travel accessories.
Reporting Lost Items
If you left something behind at the airport, contact the Lost and Found Office as soon as possible. Provide detailed descriptions including brand names, colors, distinctive markings, and where you think you lost the item. The office maintains records of all recovered property and attempts to reunite items with rightful owners.
Lost and Found Mobile: +355 69 20 66626
Email: [email protected]
Alternative Email: [email protected]
Location: Ground floor, Arrivals hall (near baggage claim area)
Hours: 7:00 AM to 10:00 PM daily
Items left on aircraft require different procedures. Contact your airline directly since cabin crew typically secure forgotten belongings and transfer them to the airline's baggage services office. Each carrier maintains separate lost property protocols.
Claiming Found Items
When claiming recovered property, bring identification matching the name on any documents found with the item. You'll need to describe the item accurately before staff retrieve it from storage. The office holds unclaimed items for 90 days before disposing of them according to Albanian regulations.
Baggage Services and Lost Luggage
Airlines handle all checked baggage matters including delayed, damaged, or missing luggage. Report baggage problems immediately at your airline's baggage service desk located beside the carousels in the arrivals area. Each carrier operates independently with different claim procedures and compensation policies.
Major Airline Baggage Contacts
Keep your baggage claim tags and boarding pass when reporting issues. Airlines require these documents to process claims. Most carriers deliver delayed bags directly to your accommodation within 24 to 48 hours at no charge.
Airline Contact Information
For flight bookings, schedule changes, cancellations, and general airline inquiries, contact carriers directly. The airport doesn't handle ticketing or reservations. Visit our complete airlines page for detailed contact information for all carriers operating from Tirana.
Airlines maintain check-in counters that open approximately three hours before departure. During operating hours, airline staff at these counters assist with immediate travel needs. Outside these windows, contact airline call centers or websites for support.
Special Assistance Services
Passengers needing mobility assistance or other special services should arrange help in advance. Contact your airline at least 48 hours before departure to request wheelchair service, escort through security, priority boarding, or other accommodations. Airport staff coordinate with airlines to ensure smooth assistance throughout your journey.
Special Assistance: Contact your airline directly
Airport Information: +355 4 2381 800
Advance Notice Required: 48 hours minimum
Emergency Assistance: Approach any information desk immediately upon arrival
The terminal features wheelchair-accessible facilities throughout, including elevators connecting all levels, adapted restrooms, and dedicated security screening lanes. Staff receive training to assist passengers with various disabilities and mobility challenges. More details appear on our special assistance page.
Complaints and Feedback
Airport management values passenger feedback regarding terminal facilities, services, cleanliness, security procedures, staff behavior, and overall experience. Constructive criticism helps identify areas needing improvement while positive feedback recognizes excellent service.
Filing Complaints
Submit formal complaints or suggestions through email to [email protected]. Include specific details about your experience, date and time of incident, location within the terminal, and any staff members involved. Management reviews all submissions and responds to legitimate concerns within five business days.
Complaints about airline service, including flight delays, cancellations, lost baggage, or staff conduct, must go directly to the relevant carrier. The airport manages terminal facilities but doesn't control airline operations. Our passenger rights page explains proper procedures for airline-related issues.
Medical Assistance
A first aid station operates in the terminal with trained medical personnel available during peak hours. For medical emergencies, alert any airport staff member or information desk immediately. Staff will summon medical assistance and coordinate with local emergency services if needed.
Medical Emergency: Alert airport staff or call +355 4 2381 800
First Aid Station: Departures level, near gate area
Pharmacy: Available in the terminal (limited hours)
Police and Security
Airport police maintain a permanent presence throughout the terminal. Contact security personnel for emergencies, suspicious activity, theft, lost documents, or any safety concerns. Police officers patrol public areas continuously and respond immediately to incidents.
Airport Police: Contact security staff at terminal
Security Office: Located near main entrance, departures level
Emergency: 129 (Police) or 112 (General emergency number)
Parking Services
Questions about parking rates, availability, lost tickets, or payment issues go to the parking office. Staff operate payment booths at exit lanes during all hours. For pre-booking or general parking inquiries, contact the main airport number.
More detailed parking information, including rates and booking options, appears on our dedicated parking page.
Ground Transportation
Transportation providers maintain desks and service points in the terminal. Car rental companies operate from the arrivals hall. Taxi dispatchers work outside the terminal exit. Bus services depart from designated stops near the terminal entrance.
Detailed transportation guides covering all options appear on our taxis, buses, and car rental pages.
Business and Commercial Inquiries
Companies interested in retail space, advertising opportunities, service contracts, or other business arrangements should contact airport management directly. Commercial operations fall outside the scope of general passenger services.
Commercial Inquiries: [email protected]
Marketing & PR: [email protected]
Subject Line: Mark emails clearly for proper routing
Getting to the Airport
The airport sits along the SH60 highway approximately 17 kilometers northwest of Tirana's city center in the municipality of Kruje. Driving time averages 20 to 25 minutes under normal traffic conditions. Rush hour traffic (7:00-9:00 AM and 5:00-7:00 PM) can add 10 to 15 minutes to the journey.
Public buses, official taxis, private transfers, and rental cars all provide reliable transportation to the terminal. Detailed directions and transportation guides appear throughout our website.
Contact Tips
- Call during business hours (9:00 AM to 5:00 PM) for fastest response to non-urgent inquiries
- Use the call center number (+355 69 70 81 800) for quicker access to customer service
- Email works best for detailed questions requiring research or documentation
- Visit information desks in person for immediate assistance while at the airport
- Contact airlines directly for all flight-related matters including bookings and cancellations
- Report lost items as quickly as possible to improve recovery chances
- Request special assistance at least 48 hours before travel
- Keep important phone numbers saved in your phone before traveling
About This Website
This website provides comprehensive information about Tirana International Airport for travelers, but operates independently from the airport's official management. For official communications, booking confirmations, or formal inquiries, contact the airport directly using the information provided above or visit the official website at www.tirana-airport.com.
We strive to maintain accurate, current information about airport facilities, services, and procedures. However, details occasionally change. Always verify critical information directly with the airport or your airline before making travel plans.